Denis Murphy MBA, MScMBRM, PGCPSE, has worked with the Dublin Dental University Hospital since 2005, where he currently holds the post of Regulatory, Compliance and Quality Manager. Denis joined the Hospital in the role of Accreditation Co-ordinator for the Hospitals successful attainment of Irish Health Services accreditation on the its attempt. Prior to joining the Dublin Dental University Hospital, Denis worked in a number of quality and management positions in the private sector including ISO implementation and project management.
Denis is associate faculty with the Institute of Leadership with the Royal College of Surgeons in Ireland lecturing on its MSc programmes on healthcare management, quality and leadership and has also held the position of Honorary Secretary of the Irish National Accreditation Managers Association.
Denis holds a Masters of Business Administration, a Masters in Business and Management Research Methods and Post Graduate Certificate in Professional Studies in Education from the Open University. He is currently working towards his Doctorate in education focusing on Accreditation through a sociocultural perspective. His research interests include ethnography, academic and healthcare accreditation, ISO, standards and the social cultural model of education.
Fiona is Quality Co-Ordinator for Roscommon Primary, Community and Continuing Care, HSE West since 2002 and a Board member of ISQSH from 2009. She has many years experience in the implementation of quality management systems and ISO certification in both the private and public sector, as well as the JCI accreditation process in the Middle East. Fiona holds an MSc in Quality and Safety in Healthcare. Her key interest areas are: patient safety, patient participation, interprofessional working, quality improvement and the process mapping approach for organisational change in healthcare.
Marie is the Regional General Manager for Quality and Patient Safety in the HSE South and the Lead for the Quality function in the Office of Quality and Risk. Marie began her nursing career in Ardkeen Hospital (now Waterford Regional) in the early 1980s. She moved to the USA and spent 19 years working throughout the country, eventually specialising in Quality Improvement while working as a Healthcare Quality Improvement specialist for the State of Illinois Medicaid Programme.
Marie completed her Bachelors and Master’s Degrees in nursing and then successfully sat her Certified Professional in Healthcare Quality (CPHQ) and now sits on the International Exam Board for that examination.
Since her return to Ireland in 2002, Marie has led on such National HSE projects as:
- The development of a National Template and Procedure for the Development of Policies, Procedures, Protocols and Guidelines in the HSE.
- The development and implementation on a Policy for the Management of Medical Devices and Equipment Management
Marie has also lectured on both the UCC and RCSI Masters in Quality Management programmes and specialises in the areas of Healthcare Quality Management, Integrated Care Pathways and programmes for Healthcare Assistants. Marie is currently undertaking a Diploma in Quality and Leadership with the Royal College of Physicians Ireland. Marie has recently been appointed by the Minister to the Board of the Irish Medical Council. Marie is currently beginning work on her PhD.
Marie’s publications include:
Kehoe-Smith, M. (2002). Human becoming and women living with violence: The art of practice. Nursing Science Quarterly, 15(4), 302-307.
Marie also wrote the chapter entitle Integrated Care Pathways in the textbook Leadership & Management in the Irish Health Care Service (2010) edited by Anne-Marie Brady.
Marie’s passion is in identifying with staff practical on-the-ground solutions to improve the quality of care and patient safety. She also strongly advocates the use of international evidence based initiatives for use here at home in order to ensure the care that is given to our patients/customers continually meets the highest standard.
Lynn is the Head of the Consultant Appointments Unit of the HSE. Prior to this, she was a Project Manager in the Leadership, Education and Development Unit of the HSE. Previously, she worked as the Support Services Manager at Our Lady of Lourdes Hospital, Drogheda. Lynn also trained as an assessor for the Health Information and Quality Authority and carried out audits on clinical sites on their behalf during the initial phases of the Hygiene Services Assessment Scheme. Lynn holds a Bachelor of Business Studies degree and an MBA from Trinity College Dublin. Lynn has recently qualified as a Chartered Secretary and holds graduate membership of the Institute of Chartered Secretaries and Administrators
Aidan joined ISQSH in October 2011 as a board member and took over Chairperson ship in Dec 2012 following the standing down of Denis Murphy from the position. He also holds a directorship on the board of the Christina Noble Children’s Foundation (CNCF).
Through out his working career Aidan has worked with the homeless and the underprivileged members of Dublin society. He also has worked in addiction clinic’s both, in the public and private sectors. His main area of research and study include Critical Incident Stress; Post Traumatic Stress Disorder, Alcohol and Drug Addiction; Children’s Education and Welfare; Quality and Safety in Healthcare.
Aidan holds a Masters Degree in Counselling and Psychotherapy from National Institute for Counselling and Psychotherapy Ireland and an Hons. Degree in Psychology from Dublin Business School. He also gained a Certificate in Drug and Alcohol Counselling from University College Dublin through Merchants Quay Ireland and is registered as a Paramedic with the Pre Hospital Emergency Care Council .
Ian is Clinical Audit Facilitator for St Vincent’s Healthcare Group. He is a Fellow of the Royal College of Surgeons. He trained as an orthopaedic surgeon prior to completing an MBA in Healthcare Management in the Royal College of Surgeons and the Smurfit Business School. Since then he has worked in many areas of health administration in Beaumont Hospital before moving to his current post. He has written and presented on the topics of patient safety, quality of service and the involvement of clinicians in management. His interests include the democratisation of medical knowledge and the refinement of systems for embedding quality and safety in Irish healthcare.
Hilary is a former President of the Society and is Programme Director of the Quality in Healthcare Programme in the Royal College of Surgeons.
Fearghal is currently Best Practice Manager with the Bon Secours Hospital Tralee. He trained as a Physiotherapist and along the way completed an MSc in Professional Development and an H Dip in Quality Management in Healthcare. In 2000 he moved to the role of Accreditation Manager in Beaumont Hospital and took the hospital through the IHSAB accreditation process (Tthe first Irish hospital to do so). In 2002, he moved to Tralee and repeated the process taking Bon Secours Hospital Tralee, through the JCI accreditation process. Fearghal has been heavily involved in the society for ten years and a council member for six. He has led a number of patient safety initiatives for the society and is keen to break down the barriers between public and private medicine.
Willie is a former Director of the Irish Society for Quality and Safety in Healthcare. Willie commenced his career in local government in 1980 and has worked in a variety of roles in local government and health services since as finance manager, hospital manager and risk manager. He is an Associate Member of the Institute of Chartered Secretaries & Administrators (UK) and has further qualifications in Project Management (University College Cork/Project Management Institute of Ireland), Health Economics (University of Aberdeen) and Medicine for Managers (Royal College of Surgeons/Beaumont Hospital).
Brian is the former Honorary Treasurer of the ISQSH. He is the Director of Provider Affairs with VIVAS Health, Ireland’s new Health insurer. Brian is a Fellow of the Institute of Chartered Accountants in Ireland. Brian has been with the society as Honorary treasurer since April 2003, and in this role is responsible for the overall financial systems and financial well being of the society Brian is Director of Provider Affairs for VIVAS Health is responsible for the acquisition of services. This role includes: relationships with the medical fraternity across the entire spectrum of practitioners and hospital facilities. His role includes patient claim progression and payments, medical services & developments, quality led initiatives and medical cost containment. prior to this Brian spent 18 years as Financial Controller of the Blackrock Clinic in Dublin from pre-opening stage in 1985 up to December 2003.
Michael is a barrister and a former Senior Investigator with the office of the Ombudsman. In that capacity he had functional responsibility for the examination and investigation of complaints received by the Ombudsman about the public health service. He is currently engaged in effecting the role of Review Officer under the provisions of the Health Act 2004 (Complaints) Regulations 2006. Michael chairs the Society’s Community of Practice in Public and Patient (PPI) involvement in healthcare. He is also a member of the Departmental /HSE PPI Steering Group and the Forum on the Elderly established by the HSE following the Leas Cross controversy. Michael lectures on complaints, complaint handling and the value of personal excellence as elements of quality in healthcare on the Graduate Diploma in Healthcare Quality with the Royal College of Surgeons in Ireland, and on aspects of accountability in the public service on the Information Systems Programme with Dublin University.
Luke joined the Royal College of Surgeons in Ireland Institute of Leadership & Healthcare Management in September 2006 as a Knowledge & Information Management and Quality Consultant from the Dublin Dental School and Hospital where he was the Information Systems Manager for 6 1/2 years. During that time he was also on secondment as the Director of Dental Computing, Software and Training in Southern Illinois University, Alton, Illinois, USA.
Luke has first class honours MSc in Quality & Safety in Healthcare and is commencing his professional doctorate with the University of Sunderland, UK, in October 2009. He has lectured on all aspects of knowledge & information management and quality management and systems in the Royal College of Surgeons, Trinity College Dublin, the USA and the Middle East and has extensive experience of quality management having implemented and worked to ISO 9001, IHSAB, JCI, Excellence Ireland, UAE MOHESR CAA and ISO 27001 quality standards. Luke is also a certified ISO 27001 Information Security Management Systems Auditor, a certified PRINCE2 Practitioner (Project Management) and in November 2008 he became a council member of the Irish Society for Quality & Safety in Healthcare. An experienced management consultant, both nationally and internationally, his main interests and expertise relate to knowledge and information management and leadership, quality management and leadership and information technology solutions for healthcare and business.
Deirdre is an Honorary member and the former Editor of the Society's newsletter.
Hazel is Operations Manager (since 1992) for the Irish External Quality Assessment Scheme, offering external quality assessment schemes to Irish laboratory medicine. Previous work experience included 15 years in various laboratory-related roles in Warner Lambert, Dun Laoghaire, Co Dublin, manufacturers of sterile pharmaceuticals and diagnostic reagents. She has a degree in Biochemistry and a post graduate Diploma in Quality Control, both from Trinity College Dublin.
Noel Harrington is the Executive Officer for The European Society for Quality in Healthcare (ESQH). He runs the Secretariat, which is based in Limerick. His chief responsibilities are administration, organisation and communications. Noel is editor of the ESQH e-Newsletter and website, he organises ESQH meetings and workshops and looks after their administrative and financial affairs. His particular interests lie in the equality of access to healthcare, and in patient involvement in their own treatment process.
David is presently the Director of Quality and Patient Safety at the Beacon Hospital Dublin, Ireland. He joined the US Navy Nurse Corps after receiving his basic nursing education at the Episcopal Hospital School of Nursing in Philadelphia, Pennsylvania, USA. During his career in the Navy he served in a variety of roles in many different medical facilities from small dispensaries to large teaching hospitals both in the United States and in Japan. He received his Masters Degree in Nursing at the University of California, San Francisco with a speciality in Administration and Community Health. His primary focus today is healthcare quality, most recently taking on the challenges of implementing a Quality and Patient Safety Program at a new private hospital operated by an American healthcare system in Dublin Ireland. His special interests are in the areas of Patient Safety, Continual Accreditation Readiness, Performance Measurement and Organizational Culture. David has received certification in Nursing Administration, Advanced (CNAA) by the American Nurses Association as well as certification as a Healthcare Quality Professional (CPHQ) through the US based National Association for Healthcare Quality (NAHQ). He has been a Board member of the International Healthcare Quality Certification Board (HQCB) since 2004 and is a member of the Healthcare Quality Certification Board Examination Committee. David has presented at a variety of US and international seminars and workshops.
Mary is the Director of Psychology for Health Intelligence (HI) – National Population Health Directorate HSE (Health Service Executive). Health Intelligence is responsible for capturing and utilising knowledge to improve health outcomes for the population. Her responsibilities include development of a national Evidence Base Information Service to provide best practice solutions across the heath care sector including development of shared vision, mentoring and facilitation. She is responsible for providing expert knowledge on quality improvement, change management, mentoring. She provides clarify the objective facilitation support for projects e.g. for the team Implementation of best evidence for AMI Care. Mary is also responsible for developing a framework for Knowledge exchange with in the HSE. She is Chair and joint lead of National group on Research Ethics Committee Processes with in the Health Service Executive (HSE) She is also a member of Waterford Regional Hospital (WRH) Research Governance Team (RGT). Her previous role was a Regional Director of Services for Children on the Autistic Spectrum in Dublin Mid-Leinster region. Mary is a psychologist and psychotherapist and has managed multi-disciplinary clinical services. She is a registered psychologist with the Psychological society of Ireland (P.S.I)
Margaret is a general practitioner based in County Tipperary, and currently occupies the role of National Director of Specialist Training for General Practice in the ICGP. She has a role in supporting and assisting the main groups involved in Irish GP Training. Dr O'Riordan chairs the ICGP Curriculum Development group which is currently working on the production of an outline curriculum for GP Training. She takes an active role in the organisation and facilitation of annual national conferences for established and new GP Trainers, GP Trainees and GP Training scheme administrators. Liaison activities with the Department of Health and Children, the IMO, The Postgraduate Medical and Dental board, the Medical Council and other medical postgraduate training bodies are also undertaken. Dr O Riordan has recently become a member of the Medical Education and Training subgroup of the National Taskforce on Medical Staffing and has made a contribution to the recent revision of the ICGP/IMO Vision Document and the ICGP response to health care reform. Dr O Riordan has a special interest in Quality in Primary Care and acts as chair of the ICGP Quality in Practice subcommittee. She has a number of publications in this area. She is the ICGP representative to and Treasurer of EQuiP (The European Working Party on Quality in Primary Care) and has recently been nominated to represent Europe on the World Wonca Working Party on Quality in Family Medicine.
Mary holds an MBA and an MSC in European Gerontology, and is Director of Nursing in St Patrick's Hospital Cashel Co Tipperary. Mary has been a member of ISQSH since 1996 and ISQSH Council since 2004. She is a member of the community of practice researching and developing the patient participation agenda since 2005 and also the community of practice on Integrated Community Technologies since 2007. For the last 10 years Mary has acted locally regionally and nationally on service users participation in the health service developments. She is responsible for the first (SUF) public service users group facilitated in Ireland located in South Tipperary. Mary has contributed and presented extensively over the years on the Patient Participation Principal. Mary specialises in training of Nursing and Support Staff, and Service Users in quality programmes, practice development and organisational change. Mary has presented abroad on many occasions in European and some Pan- European countries like UK, France, Malta and Germany. Mary shares a particular interested in end of life care for the chronic illnesses and in developing a hospice friendly concept (HFH) in Residential Care Setting.
John is an Accident and Emergency Consultant in St Vincents Hospital, Dublin since August 2001. He joined the department at a time when unprecedented change was being planned locally and nationally for the provision of Emergency Services. Over the last 2 years John has been closely involved with the regionalisation of Emergency Medicine in the area. He has used his experience from working in other health care systems, particularly in providing Regional Emergency Care, to initiate and lead a number of innovative projects in South East Dublin with the intention to replicate these projects in all the departments in the region. Some of the developments have included: Computerisation of the departments at St Vincent’s and St Columcille’s; Production of a departmental electronic manual; Organisation of a regional induction course for Emergency Medicine SHOs; Establishing a chest pain evaluation unit. The department has developed a philososphy of prioritising Service Provision while underpinning it with quality Medical Education, Research and Audit.
Mervyn is currently manager of the Hospice Friendly Hospitals Programme, initiated by the Irish Hospice Foundation in partnership with the Health Service Executive, and from 2004-2006 he managed the pilot project for the programme at Our Lady of Lourdes Hospital in Drogheda. He has worked in a range of capacities across the voluntary, statutory and private sectors. He has at various times been Director of M.S. Ireland (Multiple Sclerosis Society), CEO of the M.S. Care Foundation & Project Manager of the National M.S. Care Centre, Manager of Planning & Organisation with the NSSB (now the Citizens Information Board) and European Development Manager on the Euro-Trace project for an alliance of IT companies. He has also provided consultancy and short-term executive placement services and taught organisational behaviour.